Implementation of a Comprehensive Student-Centred Approach to Education: A Case Study

Table 2: Summary of TQM and QME quality assurance

Total Quality Management (TQM)For Support Services		Quality Management in Education (QME)Teaching & Learning Practices (Academia)
Activities	Strategies	Activities	Strategies
Functional activity audits.	To conduct internal audits of all relevant support services.	Teaching and learning practices.	To conduct internal audits according to HEQC criteria.
Quality assurance surveys.	To conduct first year/senior student surveys of all relevant support services.	Student surveys.	To conduct first year and senior student surveys and disseminate the outcomes for correctional purposes.
Functional activity evaluations.	To conduct student evaluations of all relevant support services functional activities.	Student evaluations	To conduct online student evaluations of teaching and subject content.
Vacancies.	To full all essential support service vacancies.	Mentorship programme.	To develop and implement a mentorship programme for newly appointed academic staff.
Strategic planning.	To conduct strategic planning sessions for all support services.	Curriculation / re- curriculation.	To ensure that all programmes measure up to HEQF specifications.
		Staff development.	To assist academic staff to develop their didactical knowledge, skills and abilities.
		Academic leadership.	To enrol Deans, Directors of School and Programme Heads for formal leadership programmes.

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